Shipping policy

Shipping Policy

Last Updated: April 22, 2026

This Shipping Policy (“Policy”) applies to all orders placed through ERINA • LINE (“we”, “us”, “our”) via erinaline.com, powered by Shopify. By placing an order, you agree to this Policy along with our Terms of Service, Privacy Policy, and Refund & Return Policy.

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.
For custom-tailored orders, processing time may vary depending on design and complexity and will be communicated during order confirmation.
You will receive:

Order confirmation after purchase
Shipping confirmation with tracking details once dispatched

2. Shipping Methods & Delivery Time

We currently ship within the UAE and GCC region.

UAE Delivery: Estimated 1–2 business days after preparing the order
GCC Delivery: Estimated 5–10 business days depending on destination

Please note:

Custom orders require additional tailoring time before shipping
Delivery timelines are estimates only and not guaranteed
Delays may occur due to couriers, customs, or external factors beyond our control

3. Shipping Costs

Shipping fees are calculated at checkout based on location and order details
All applicable charges will be shown before payment
Free shipping promotions may be offered occasionally under specific terms

For GCC orders:

Customers are responsible for customs duties, taxes, or import charges, if applicable

4. Delivery Issues

Incorrect Address: Customers must provide accurate shipping details. We are not responsible for orders delivered to incorrect addresses provided by the customer
Failed Delivery: If a package is returned due to failed delivery attempts, reshipping will be charged to the customer
Lost or Damaged Packages:

Report within 48 hours of delivery at contact@erinaline.com
Provide supporting evidence (photos/videos)
We will investigate and resolve as per our Refund & Return Policy

5. Custom Orders (Important)

Custom-made items are processed only after full confirmation of details
Production timelines vary and may extend delivery estimates
Delays due to design approvals or measurement confirmation are not considered shipping delays

6. Geographic Scope

Shipping is available across the United Arab Emirates and GCC countries
Shipping outside GCC may not be available at this time

7. Title & Risk of Loss

Ownership and risk transfer to you once the order is handed over to the shipping carrier
We are not responsible for delays, loss, or damage occurring after dispatch

8. Amendments

We reserve the right to modify this Shipping Policy at any time. Updates will be posted on our website and will apply to orders placed after the update.